Noelle Ibarra is a seasoned professional in the tech industry, currently serving as the Support Director at On Sight 24/7 Video Surveillance. With over nine years of experience, she has cultivated a unique blend of customer service acumen and technical expertise, which has been instrumental...
Noelle Ibarra is a seasoned professional in the tech industry, currently serving as the Support Director at On Sight 24/7 Video Surveillance. With over nine years of experience, she has cultivated a unique blend of customer service acumen and technical expertise, which has been instrumental in her career progression. After graduating from Mitchell Technical College with a double major in Network Administration and Systems Administration, Noelle began her journey in customer service roles, where she honed her communication and problem-solving skills.
At On Sight, Noelle has played a pivotal role in shaping the company's support framework. Initially hired as the first full-time technician, she quickly adapted to the dynamic environment of electronic security systems, demonstrating her ability to troubleshoot complex issues and innovate product solutions. Her responsibilities now encompass a wide range of functions, including the development of policies and procedures that enhance operational efficiency and ensure customer satisfaction. Noelle is particularly adept at managing access control systems and alarm systems, leveraging her networking knowledge to optimize system performance.
Key projects under her leadership include the implementation of comprehensive documentation practices that streamline support processes and improve response times. Her commitment to continuous improvement is evident in her proactive approach to training team members and fostering a culture of collaboration. With a keen eye for product innovation and a deep understanding of customer needs, Noelle Ibarra is not only a driving force behind On Sight's success but also a respected leader in the electronic security industry.
