As the Director of Health and Wealth - Life Cycle Consultants at ADP, Nicole Wagner plays a pivotal role in shaping the future of employee benefits education. Leading a dynamic national service team of approximately 35 associates, Nicole is dedicated to bridging the gap between...
As the Director of Health and Wealth - Life Cycle Consultants at ADP, Nicole Wagner plays a pivotal role in shaping the future of employee benefits education. Leading a dynamic national service team of approximately 35 associates, Nicole is dedicated to bridging the gap between sales and service, ensuring that worksite employees are well-informed about their benefits. With over six years of experience in this specialized field, she has successfully developed and grown her team into a high-impact unit that consistently achieves exceptional client satisfaction scores, maintaining an impressive average of 94+ over the past five years.
Nicole’s expertise lies in group benefits and change management, where she employs forward-looking strategies to enhance employee engagement and understanding of their benefits packages. Her leadership skills are evident in her ability to motivate her team to deliver top-notch customer service, fostering an environment where employees feel empowered to take full advantage of their benefits. By utilizing CRM tools and effective event planning, Nicole ensures that her team is equipped to provide tailored benefit education that resonates with diverse employee populations.
In her current role, Nicole is not only focused on immediate outcomes but also on the long-term growth and evolution of the service team. She is committed to continuous improvement and innovation, leveraging her proficiency in Microsoft Office and time management to streamline processes and enhance service delivery. Through her strategic vision and dedication, Nicole Wagner is transforming the landscape of employee benefits education, making a lasting impact on both clients and their employees.
