As the Director of Finance: Internal Controls at Gaylord Hotels, Nicole Rowland plays a pivotal role in ensuring the financial integrity and operational excellence of five premier resort properties, including the renowned JW Hill Country San Antonio. With a passion for developing others to their...
As the Director of Finance: Internal Controls at Gaylord Hotels, Nicole Rowland plays a pivotal role in ensuring the financial integrity and operational excellence of five premier resort properties, including the renowned JW Hill Country San Antonio. With a passion for developing others to their full potential, Nicole is committed to fostering a culture of learning and growth within her teams. Her expertise in financial accounting and forecasting is instrumental in establishing robust internal controls that not only safeguard the assets of the organization but also enhance overall efficiency.
Nicole leads key projects aimed at optimizing property management systems and improving financial reporting processes across the resorts. By implementing innovative training programs, she empowers staff at all levels to understand the importance of internal controls and their impact on customer service and operational success. Her hands-on approach to hotel management ensures that every team member is equipped with the necessary skills to contribute to the organization’s strength and resilience.
In addition to her technical skills in financial accounting and forecasting, Nicole's background in tourism and front office operations allows her to bridge the gap between financial oversight and guest experience. She recognizes that effective internal controls are not just about compliance; they are about creating a seamless experience for guests while maximizing profitability. As a leader, Nicole embodies the principles of collaboration and continuous improvement, ensuring that Gaylord Hotels remains a leader in the hospitality industry while nurturing the next generation of finance professionals.
