As the Director of Quality at Arms Acres, Nicole Riina plays a pivotal role in enhancing healthcare compliance and driving performance improvement initiatives across the organization. With a robust background in quality management and healthcare risk management, Nicole oversees the systematic collection and analysis of...
As the Director of Quality at Arms Acres, Nicole Riina plays a pivotal role in enhancing healthcare compliance and driving performance improvement initiatives across the organization. With a robust background in quality management and healthcare risk management, Nicole oversees the systematic collection and analysis of data related to performance improvement. Her leadership in facilitating monthly Quality Council and Risk Management meetings ensures that critical findings and outcomes are communicated effectively to the Executive Committee and Governing Body, fostering a culture of transparency and accountability.
Nicole's expertise extends to navigating complex regulatory landscapes, having engaged with various regulatory agencies, including the Department of Health (DOH). Her proficiency in developing and implementing policies and procedures in alignment with the Health Insurance Portability and Accountability Act (HIPAA) underscores her commitment to maintaining the highest standards of patient care and safety. By collaborating with senior managers and staff, she not only analyzes data but also empowers teams to leverage insights for operational efficiency and continuous improvement.
Her skill set is complemented by a systemic perspective and a collaborative problem-solving approach, which are essential in addressing the multifaceted challenges within the healthcare sector. Nicole’s ability to foster mutual trust among cross-cultural teams enhances the organizational culture, driving positive attitude change and promoting a proactive stance towards quality enhancement. As a change seeker, she is dedicated to implementing innovative solutions that elevate the standard of care at Arms Acres, ultimately benefiting both patients and the broader community.
