Nickie Cormier serves as a Senior Manager in Technology Product Management at Asurion, where she leverages over a decade of experience in leading complex software development projects. Her proficiency in Agile methodologies and resource management has been instrumental in driving strategic business initiatives that align...
Nickie Cormier serves as a Senior Manager in Technology Product Management at Asurion, where she leverages over a decade of experience in leading complex software development projects. Her proficiency in Agile methodologies and resource management has been instrumental in driving strategic business initiatives that align with Asurion's commitment to innovation and customer satisfaction. Nickie has successfully launched more than 50 new client programs, system enhancements, and data migrations, showcasing her ability to manage multiple projects and dependencies concurrently while maintaining a keen focus on delivering results on time and within budget.
One of her notable accomplishments includes the implementation of a customer self-service payment solution, which not only captured additional annual revenue but also significantly reduced average handling time (AHT) by 200 hours monthly. This initiative exemplifies her expertise in business process improvement and technology integration, as it streamlined operations and enhanced the customer experience. Additionally, Nickie played a pivotal role in migrating the premium billing process from a legacy system to an AWS solution, achieving a substantial reduction in total cost of ownership (TCO) and positioning Asurion for future scalability.
In her current role, Nickie prioritizes, plans, and facilitates technical projects, ensuring compliance with PCI standards and overseeing the software development life cycle (SDLC). Her dedication to team engagement, collaboration, and inclusion fosters a positive work environment, empowering her team to excel in delivering high-quality solutions. With a strong background in SAP ERP and payment card processing, Nickie continues to drive innovation and operational excellence at Asurion, making her a key asset to the organization.
