Niabe Mitchell serves as the Vice President of Member Experience & Implementation at UnitedHealth Group, where she plays a pivotal role in reshaping the landscape of consumer engagement within the healthcare sector. With a robust background in both healthcare and financial services, Niabe leverages her...
Niabe Mitchell serves as the Vice President of Member Experience & Implementation at UnitedHealth Group, where she plays a pivotal role in reshaping the landscape of consumer engagement within the healthcare sector. With a robust background in both healthcare and financial services, Niabe leverages her innovative mindset to drive transformation and operational excellence. Her current responsibilities encompass leading the end-to-end member experience strategy, collaborating closely with market leaders in sales and product development to design and implement enterprise consumer solutions that are not only effective but also resonate with the needs of members.
Under her leadership, Niabe oversees a diverse team of over 450 professionals, focusing on enhancing the advocacy experience and optimizing operational performance. Her strategic vision is instrumental in driving product growth and ensuring that the organization remains at the forefront of industry advancements. Niabe's expertise in voice of the customer initiatives and net promoter score analysis allows her to harness data-driven insights, ensuring that member feedback directly informs the development of new products and services.
Niabe's commitment to building high-performing teams is evident in her inspirational leadership style, which fosters an inclusive environment where diverse perspectives are valued. Her proficiency in program management and business process improvement enables her to streamline operations and enhance the overall consumer experience. As a result, Niabe Mitchell not only contributes to the success of UnitedHealth Group but also sets a benchmark for excellence in member engagement and operational strategy within the healthcare industry.
