Nest Penkian is a top-performing Operations Manager at IBEX | Global, where he plays a pivotal role in driving the success of the Sales and Customer Service Program. With a results-oriented approach and a collaborative management style, Nest excels in fostering a high-performance culture that...
Nest Penkian is a top-performing Operations Manager at IBEX | Global, where he plays a pivotal role in driving the success of the Sales and Customer Service Program. With a results-oriented approach and a collaborative management style, Nest excels in fostering a high-performance culture that emphasizes both operational efficiency and exceptional customer satisfaction. His expertise in operations management is complemented by a keen ability to lead teams effectively, ensuring that every member is motivated and aligned with the company’s strategic objectives.
In his current role, Nest is responsible for a diverse range of critical functions, including data entry, payroll management, and the development and implementation of organizational strategies, policies, and practices. His direct interaction with clients and the Site Director allows him to conduct performance reviews and address daily operational requirements seamlessly. Nest’s commitment to maintaining high professional ethical standards is evident in his persuasive communication style, which is grounded in facts and details, enabling him to navigate complex situations with confidence.
Nest thrives in fast-paced environments, leveraging his skills in project management, change management, and team building to drive continuous improvement initiatives. His ability to manage vendor relationships and oversee performance management processes ensures that IBEX | Global remains at the forefront of the BPO industry. As a dedicated people manager, Nest is not only open to direction but also takes the initiative to implement innovative solutions that enhance operational workflows and elevate customer experiences. Through his leadership, Nest Penkian continues to make a significant impact on the organization, setting a benchmark for excellence in operations management.
