Nelsy Garcia serves as the Director and Head of Citi's Compliance Risk Management Program for Central America and the Caribbean, where she leverages over 23 years of extensive experience in business administration and compliance within both local and multinational environments. Her bilingual proficiency enhances her...
Nelsy Garcia serves as the Director and Head of Citi's Compliance Risk Management Program for Central America and the Caribbean, where she leverages over 23 years of extensive experience in business administration and compliance within both local and multinational environments. Her bilingual proficiency enhances her ability to navigate the complexities of regulatory landscapes across diverse jurisdictions, making her an invaluable asset in a region characterized by dynamic regulatory changes.
In her current role, Nelsy is responsible for overseeing compliance initiatives across regulated branches and legal entities, including the Costa Rica Shared Service Centre (CSCs). She plays a pivotal role in the prompt identification and evaluation of compliance risks, ensuring that Citi adheres to evolving laws, regulations, and industry standards. Nelsy’s expertise in Anti-Money Laundering (AML), economic sanctions, and anti-bribery measures is instrumental in formulating robust strategies that mitigate risks and enhance the bank’s compliance posture.
Key projects under her leadership include the implementation of comprehensive training programs aimed at fostering a culture of compliance within the organization, as well as spearheading process improvement initiatives that streamline compliance workflows. Nelsy is committed to creating a positive work environment that encourages teamwork and collaboration, aligning her team’s efforts with Citi’s strategic objectives. Her results-oriented approach not only drives operational excellence but also reinforces the bank’s commitment to ethical practices and regulatory adherence across the region. Through her leadership, Nelsy Garcia continues to set a high standard for compliance risk management in the financial services sector.
