Neima A. Waberi is a seasoned Customer Care Professional at Avis Budget Group, bringing over a decade of diverse experience within the company. Throughout her career, Neima has embraced opportunities to transition across various departments, each time elevating her role and expanding her skill set....
Neima A. Waberi is a seasoned Customer Care Professional at Avis Budget Group, bringing over a decade of diverse experience within the company. Throughout her career, Neima has embraced opportunities to transition across various departments, each time elevating her role and expanding her skill set. This journey has not only honed her expertise but has also allowed her to consistently step outside her comfort zone, fostering personal and professional growth.
In her current role within the Customer Care department, Neima serves as a dedicated investigator, adept at addressing inquiries and resolving issues for both B2B and B2C clients. Her approach to customer service emphasizes active listening and effective problem-solving, making her a valuable asset in enhancing the overall customer experience. Neima's passion for her work is evident in her commitment to understanding client needs and delivering tailored solutions. She thrives on the challenge of being a "fixer," ensuring that every question is met with a comprehensive answer.
Neima’s extensive skill set includes customer relationship management, problem resolution, and strong communication abilities, all of which are critical in the fast-paced environment of the car rental industry. Her experience in asset management and sales operations further enriches her capability to navigate complex customer interactions, making her a versatile professional. With a customer-oriented mindset, Neima is dedicated to fostering positive relationships and driving satisfaction, positioning herself as a key contributor to Avis Budget Group’s mission of delivering exceptional service.
