As the National Customer & Partner Success Manager for the Retirement Mortgage Division at Fairway Independent Mortgage Corporation, Neil Gelbert plays a pivotal role in enhancing the customer experience and driving business growth. With a keen focus on empowering seniors to achieve financial independence, Neil...
As the National Customer & Partner Success Manager for the Retirement Mortgage Division at Fairway Independent Mortgage Corporation, Neil Gelbert plays a pivotal role in enhancing the customer experience and driving business growth. With a keen focus on empowering seniors to achieve financial independence, Neil serves as the primary liaison between clients, referral partners, and loan officers. His expertise in sales management and business development allows him to navigate the complexities of the mortgage process, ensuring that both consumers and partners receive unparalleled support from the initial stages of the loan process.
Neil's strategic approach to optimizing lead generation is instrumental in fostering strong relationships with referral partners, which is crucial in a competitive market. By leveraging his skills in marketing strategy and customer service, he effectively communicates the benefits of Fairway's retirement mortgage solutions, helping clients understand their options for purchasing or refinancing homes. His leadership and team management abilities enable him to cultivate a collaborative environment, where insights and best practices are shared to enhance overall performance.
In addition to his core responsibilities, Neil is actively involved in key projects aimed at improving customer engagement and satisfaction. By utilizing data-driven strategies and content strategy, he ensures that clients are well-informed and supported throughout their mortgage journey. Neil's commitment to excellence not only strengthens Fairway's reputation as a trusted partner in the retirement mortgage space but also contributes to the financial well-being of seniors looking to navigate their next chapter with confidence.
