Neha Dahiya serves as a Senior Business Programs Manager at Expedia Group, where she plays a pivotal role in driving cross-functional strategic initiatives that enhance customer experience and operational effectiveness. With a strong foundation in project management and a keen focus on Lean process optimization,...
Neha Dahiya serves as a Senior Business Programs Manager at Expedia Group, where she plays a pivotal role in driving cross-functional strategic initiatives that enhance customer experience and operational effectiveness. With a strong foundation in project management and a keen focus on Lean process optimization, Neha leads multiple Continuous Improvement initiatives that align with the company’s overarching business strategy. Her expertise in Lean and Six Sigma methodologies empowers her to identify inefficiencies and implement solutions that significantly improve key performance metrics.
In her current role, Neha is instrumental in developing comprehensive program roadmaps that guide her team through complex projects, ensuring alignment with organizational goals and stakeholder expectations. Her background in commercial banking operations and business implementation equips her with a unique perspective on operational processes, allowing her to design and execute change management strategies that resonate across various departments. Neha’s leadership coaching skills further enhance her ability to cultivate high-performing teams, fostering an environment of collaboration and innovation.
Neha’s proficiency in relationship management and operations management is critical as she navigates the intricacies of e-commerce and customer engagement. By leveraging her skills in project planning and program management, she effectively communicates project objectives and progress to stakeholders, ensuring transparency and accountability. As a result, Neha not only contributes to the success of Expedia Group’s initiatives but also positions herself as a thought leader in the realm of business strategy and operational excellence. Her commitment to driving results and enhancing customer satisfaction underscores her value within the organization and the broader industry.
