Nathaniel Duncan serves as a Senior Principal Site Reliability Engineer at CarMax, where he is instrumental in fostering a culture of reliability across the organization. With a passion for transforming operational practices, Nathaniel is dedicated to enabling product teams to identify opportunities for improvement and...
Nathaniel Duncan serves as a Senior Principal Site Reliability Engineer at CarMax, where he is instrumental in fostering a culture of reliability across the organization. With a passion for transforming operational practices, Nathaniel is dedicated to enabling product teams to identify opportunities for improvement and implement Site Reliability Engineering (SRE) principles effectively. His expertise lies in forensic analysis and root cause identification, making him the go-to resource for troubleshooting complex issues that arise within the CarMax enterprise.
In his current role, Nathaniel champions the adoption of SRE practices by collaborating closely with product teams to enhance system reliability. He plays a pivotal role in building and refining dashboards in Splunk and Azure, ensuring that teams have real-time visibility into system performance. By defining Service Level Indicators (SLIs) and Service Level Objectives (SLOs), he helps establish clear reliability targets that drive accountability and focus. Nathaniel is also a strong advocate for Chaos Engineering, implementing practices that proactively test system resilience and identify potential vulnerabilities before they impact users.
His skill set extends beyond technical expertise; Nathaniel is committed to fostering a culture change within CarMax. He provides hands-on training and mentorship to teams, empowering them to embrace SRE methodologies and adopt best practices in Agile project management. With a solid foundation in AppDynamics, databases, and web applications, Nathaniel is well-equipped to lead initiatives that enhance operational efficiency and reliability. His contributions are vital to CarMax's mission of delivering an exceptional customer experience through robust and reliable technology solutions.
