Natalie Cella is a dedicated Front Desk Staff member at the Seminole Hard Rock Hotel & Casino Hollywood, where she leverages her extensive experience in the gambling and casino industry to provide exceptional customer service. With a strong foundation in Hospitality Administration from Miami Dade...
Natalie Cella is a dedicated Front Desk Staff member at the Seminole Hard Rock Hotel & Casino Hollywood, where she leverages her extensive experience in the gambling and casino industry to provide exceptional customer service. With a strong foundation in Hospitality Administration from Miami Dade College, Natalie excels in managing front desk operations, ensuring that guests receive a warm welcome and seamless check-in and check-out experiences. Her role encompasses a variety of responsibilities, including answering phones, booking appointments accurately, and coordinating with therapists for service add-ons, all while maintaining a focus on customer satisfaction.
In her current position, Natalie plays a crucial role in enhancing the guest experience by ensuring that all interactions are positive and efficient. She is adept at restocking the retail floor and processing sales, demonstrating her strong time management and cashiering skills. Her proficiency in Microsoft Office, particularly Microsoft Word and PowerPoint, allows her to create informative presentations and manage documentation effectively, contributing to the overall operational efficiency of the front desk.
Natalie’s commitment to teamwork is evident in her collaborative approach, working closely with colleagues to ensure that all guests feel valued and attended to. Her ability to handle multiple tasks while maintaining a high level of service underscores her expertise in the hospitality industry. As she continues to grow in her role, Natalie remains focused on delivering outstanding customer experiences, making her an invaluable asset to the Seminole Hard Rock Hotel & Casino Hollywood.
