Nancy Steffen serves as the Senior Director of Quality and Performance Improvement at Partnership HealthPlan of California (PHC), where she leverages over 20 years of engineering experience in the healthcare and medical device industries to drive transformative quality initiatives. In her pivotal role on PHC's...
Nancy Steffen serves as the Senior Director of Quality and Performance Improvement at Partnership HealthPlan of California (PHC), where she leverages over 20 years of engineering experience in the healthcare and medical device industries to drive transformative quality initiatives. In her pivotal role on PHC's Senior Leadership team, Nancy is instrumental in shaping the strategic direction of the organization’s quality programs, collaborating closely with the Chief Medical Officer to enhance the quality of care delivered to PHC members.
Her expertise in quality management systems, particularly in the context of ISO 13485 and FDA regulations, enables her to implement robust quality improvement strategies that align with regulatory compliance and industry best practices. Nancy’s focus on lean methodologies and cost-effective processes has led to significant advancements in performance improvement, ensuring that PHC not only meets but exceeds the expectations of its members.
Key projects under her leadership include the development and execution of comprehensive quality improvement programs that utilize data-driven insights to identify areas for enhancement. Her cross-functional team leadership skills foster collaboration across departments, driving a culture of continuous improvement and accountability. With a strong background in validation and supplier quality, Nancy is adept at navigating the complexities of healthcare delivery systems, ensuring that all processes adhere to Good Manufacturing Practices (GMP) and are optimized for efficiency and effectiveness. Through her dedication and innovative approach, Nancy Steffen is making a lasting impact on the quality of care at Partnership HealthPlan of California.
