As Vice President of Client Success at Family First, Nancy Sheherhers leverages her extensive 18 years of experience in client relations and customer engagement to drive exceptional outcomes for both clients and caregivers. Under her leadership, Family First has implemented innovative strategies that prioritize client...
As Vice President of Client Success at Family First, Nancy Sheherhers leverages her extensive 18 years of experience in client relations and customer engagement to drive exceptional outcomes for both clients and caregivers. Under her leadership, Family First has implemented innovative strategies that prioritize client satisfaction and retention, consistently achieving top-tier performance metrics. Nancy is adept at utilizing key performance indicators to assess and enhance the client experience, ensuring that the caregiving platform not only meets but exceeds user expectations.
In her current role, Nancy spearheads several key projects aimed at optimizing the integration of Family First's expert caregiving platform with its leading electronic medical record (EMR) system. Her expertise in solution-based sales has been instrumental in identifying upsell opportunities that align with client needs, thereby fostering long-term partnerships. By cultivating relationships built on trust and transparency, Nancy ensures that clients feel supported and empowered to navigate their caregiving challenges effectively.
Nancy's commitment to driving quantifiable, best-in-class practices within the organization is evident in her proactive approach to fiscal management and business operations. She champions the use of advanced AI and natural language processing (NLP) technologies to enhance caregiver support, ensuring that Family First remains at the forefront of the caregiving industry. With a keen focus on relationship building and customer success, Nancy continues to elevate Family First’s reputation as a leader in providing comprehensive solutions that address the complexities of caregiving in today’s fast-paced environment.
