Nancy Lan is an accomplished General Manager at Novena Surgery Pte Ltd, where she leverages her extensive experience in the hospital and healthcare industry to drive operational excellence across three surgery centers. With a robust background in nursing and healthcare administration, Nancy excels in managing...
Nancy Lan is an accomplished General Manager at Novena Surgery Pte Ltd, where she leverages her extensive experience in the hospital and healthcare industry to drive operational excellence across three surgery centers. With a robust background in nursing and healthcare administration, Nancy excels in managing diverse teams of nurses and administrative staff, ensuring that patient care remains the top priority while maintaining high standards of operational efficiency. Her expertise in budgeting and financial control is instrumental in optimizing resource allocation and enhancing the overall performance of the centers.
In her current role, Nancy is spearheading several key projects aimed at improving patient outcomes and streamlining surgical processes. She is particularly focused on implementing innovative healthcare technologies, including the integration of Cerner systems, to enhance data management and patient tracking. Her commitment to quality care is further underscored by her familiarity with JCAHO standards, which she actively incorporates into the operational protocols of the surgery centers.
Nancy's strong sales acumen complements her clinical expertise, allowing her to effectively communicate the value of services offered at Novena Surgery to both patients and stakeholders. Her dedication to customer service ensures that every patient experience is positive, fostering trust and loyalty within the community. With a Bachelor of Nursing from the University of Southern Queensland, Nancy continues to be a driving force in the healthcare sector, championing initiatives that not only elevate patient care but also empower her team to excel in their roles.
