Nada Elbouzidi currently serves as a Help Desk Administrator at BMCE Capital, where she plays a pivotal role in ensuring the seamless operation of IT services and support for users. With a strong foundation in managing IT incidents and requests, Nada is adept at troubleshooting...
Nada Elbouzidi currently serves as a Help Desk Administrator at BMCE Capital, where she plays a pivotal role in ensuring the seamless operation of IT services and support for users. With a strong foundation in managing IT incidents and requests, Nada is adept at troubleshooting and resolving issues related to both hardware and software. Her expertise extends to the management of the IT asset inventory, where she oversees the lifecycle of equipment, ensuring optimal performance and compliance with licensing requirements.
In her role, Nada is not only responsible for providing technical support but also for implementing strategic projects aimed at improving operational efficiency. She actively participates in initiatives focused on enhancing user experience, such as developing training programs that empower employees to utilize technology effectively. Her proactive approach to problem-solving is complemented by her ability to analyze data and generate insightful reports, which are crucial for informed decision-making within the organization.
Nada's commitment to cybersecurity is evident in her meticulous approach to data backup and recovery processes, ensuring that critical information is safeguarded against potential threats. She is proficient in tools such as GLPI and Sage, which facilitate incident management and reporting, and she excels in maintaining strong client relationships, even in high-pressure situations. Her skill set also includes expertise in FTTH and ADSL technologies, making her a valuable resource for addressing connectivity issues.
Overall, Nada Elbouzidi embodies the qualities of a dedicated IT professional, combining technical acumen with exceptional interpersonal skills to foster collaboration and drive continuous improvement at BMCE Capital.
