Murali Swaminathan serves as the Vice President of ITSM and SPM Engineering at ServiceNow, where he plays a pivotal role in shaping the future of IT Service Management and Strategic Portfolio Management products. With over 30 years of experience in the technology sector, Murali has...
Murali Swaminathan serves as the Vice President of ITSM and SPM Engineering at ServiceNow, where he plays a pivotal role in shaping the future of IT Service Management and Strategic Portfolio Management products. With over 30 years of experience in the technology sector, Murali has a profound understanding of cloud computing, program management, and product lifecycle management, which he leverages to drive innovation and operational excellence within his teams. Under his leadership, the ITSM and SPM portfolios have not only generated over $4 billion in revenue but have also become essential tools for thousands of organizations worldwide, enabling them to streamline operations and enhance service delivery.
Murali's expertise in Scrum methodologies and service-oriented architecture (SOA) allows him to foster agile development practices, ensuring that his teams can rapidly respond to market demands and customer needs. His strategic vision is complemented by a robust go-to-market strategy that positions ServiceNow as a leader in the ITSM and SPM domains. He is particularly passionate about the integration of mobile applications and devices into enterprise solutions, recognizing the importance of mobility in today’s fast-paced business environment.
In addition to his technical acumen, Murali is a dynamic leader who inspires his teams to push boundaries and embrace innovation. His commitment to excellence and customer satisfaction drives the continuous improvement of ServiceNow’s offerings, ensuring that they remain at the forefront of industry trends and technological advancements. As he navigates the complexities of the IT landscape, Murali Swaminathan is dedicated to empowering organizations to achieve their strategic objectives through effective service management and portfolio oversight.
