Muhammad Ashraf currently serves as a Senior IT Support Engineer at Emirates Airlines, where he plays a pivotal role in managing Level 2 and Level 3 support for over 400 offices across five continents. His expertise is crucial in delivering IT support services to more...
Muhammad Ashraf currently serves as a Senior IT Support Engineer at Emirates Airlines, where he plays a pivotal role in managing Level 2 and Level 3 support for over 400 offices across five continents. His expertise is crucial in delivering IT support services to more than 6,000 users and overseeing the functionality of over 17,000 devices. With a strong focus on ensuring that all IT services align with the agreed Service Level Objectives (SLOs), Muhammad is dedicated to maintaining operational excellence and enhancing user experience within the Emirates Group and for external clients.
In his role, Muhammad is actively involved in various high-impact projects that drive digital transformation and optimize IT infrastructure. His proficiency in cloud computing, system administration, and network security enables him to implement robust solutions that enhance efficiency and security across the organization. Additionally, his skills in customer relationship management (CRM) and vendor management allow him to foster strong partnerships with stakeholders, ensuring that IT services are not only effective but also aligned with business goals.
Muhammad’s leadership capabilities shine through as he guides a team of IT professionals, promoting collaboration and knowledge sharing to tackle complex challenges. His certifications in ITIL (Intermediate) and CISA further bolster his technical acumen, equipping him with the tools necessary to navigate the evolving landscape of IT support. As he continues to contribute to Emirates Airlines, Muhammad remains committed to leveraging technology to drive innovation and improve service delivery, solidifying his reputation as a key player in the airline's digital journey.
