Morgan Chacon currently serves as the EUS Tower Lead for Concierge Services at Corebridge Financial, where he leverages his extensive expertise in service delivery management and end-user compute programs to drive operational excellence. In this pivotal role, Morgan oversees a diverse portfolio of enterprise services,...
Morgan Chacon currently serves as the EUS Tower Lead for Concierge Services at Corebridge Financial, where he leverages his extensive expertise in service delivery management and end-user compute programs to drive operational excellence. In this pivotal role, Morgan oversees a diverse portfolio of enterprise services, ensuring that the organization maintains high standards of efficiency and user satisfaction. His leadership extends to managing a team of 35 service desk professionals, where he fosters a culture of ownership and accountability, significantly reducing the transition impact on users during service changes.
Morgan's strategic approach to proactive device refresh and enterprise asset management has been instrumental in overseeing a robust inventory of over 5,000 assets. By implementing key processes that enhance asset utilization and lifecycle management, he has not only improved operational efficiency but also contributed to a more sustainable IT environment. His commitment to continuous improvement is further exemplified through his application of Six Sigma methodologies, which have streamlined workflows and minimized service delivery discrepancies.
In addition to his technical acumen, Morgan excels in client relations and onboarding processes, ensuring that new users are seamlessly integrated into the Corebridge ecosystem. His proficiency in project management, combined with a solid understanding of ITIL principles, allows him to align IT services with business objectives effectively. As a results-driven professional, Morgan is dedicated to achieving organizational goals while fostering collaboration across departments, ultimately enhancing the overall user experience at Corebridge Financial.
