Monica Morrell serves as the Chief Customer Officer at Follett Software, where she plays a pivotal role in shaping the customer experience for a diverse global clientele of over 13,000 educational institutions. With a strong background in strategic leadership and operational excellence, Monica is dedicated...
Monica Morrell serves as the Chief Customer Officer at Follett Software, where she plays a pivotal role in shaping the customer experience for a diverse global clientele of over 13,000 educational institutions. With a strong background in strategic leadership and operational excellence, Monica is dedicated to enhancing customer success through a comprehensive approach that encompasses onboarding, support, and ongoing engagement. Her expertise in professional services and enterprise software allows her to effectively manage the customer journey post-sale, ensuring that clients not only achieve their desired outcomes but also find delight in their interactions with Follett.
Under Monica's leadership, key projects have focused on developing compelling subscription and service offerings that resonate with the needs of educators and administrators alike. She has successfully executed go-to-market strategies that prioritize customer health and retention, fostering a culture that values performance metrics and continuous improvement. By building high-performing teams and leveraging her skills in strategic planning and solution selling, Monica has driven significant growth within her business line, previously managing a $40 million portfolio.
Monica's commitment to transforming customer experiences is further demonstrated through her innovative approach to curriculum development and training initiatives. By integrating feedback from clients and aligning services with their evolving needs, she ensures that Follett remains at the forefront of the education technology landscape. Her ability to navigate complex challenges and deliver tailored solutions makes her an invaluable asset to the organization and a trusted partner to Follett's extensive customer base.
