Monica Miller serves as the CX Strategy and Technology Leader at Delta Air Lines, where she leverages her extensive background in strategic operations and IT to enhance customer experiences across the airline's diverse service offerings. With a robust foundation in business analytics and media sales...
Monica Miller serves as the CX Strategy and Technology Leader at Delta Air Lines, where she leverages her extensive background in strategic operations and IT to enhance customer experiences across the airline's diverse service offerings. With a robust foundation in business analytics and media sales management, Monica is adept at integrating innovative technology solutions that streamline customer interactions and improve operational efficiency. Her current role involves spearheading key projects that focus on optimizing the reservations and customer care processes, ensuring that Delta remains at the forefront of customer satisfaction in the highly competitive airline industry.
Monica's expertise in enterprise IT initiative management allows her to effectively oversee cross-functional teams, driving initiatives that align with Delta's strategic goals. She is particularly skilled in competitive analysis and customer retention strategies, which are crucial in a market where customer loyalty is paramount. By utilizing advanced analytics, Monica identifies trends and insights that inform decision-making, ultimately enhancing the overall customer journey.
In addition to her technical acumen, Monica excels in sales training and development, equipping her teams with the necessary tools to excel in advertising and account management. Her strategic planning capabilities ensure that Delta's customer care operations are not only responsive but also proactive, anticipating customer needs and delivering tailored solutions. As a leader, Monica embodies a commitment to excellence, continuously seeking ways to innovate and elevate the customer experience, making her an invaluable asset to Delta Air Lines.
