As the Department Head of the Business Contact Center at Ooredoo Oman, Mohammed Al Hadhrami plays a pivotal role in shaping the strategic direction of customer engagement and service excellence. With a strong focus on enhancing the customer experience, Mohammed leads a dedicated team that...
As the Department Head of the Business Contact Center at Ooredoo Oman, Mohammed Al Hadhrami plays a pivotal role in shaping the strategic direction of customer engagement and service excellence. With a strong focus on enhancing the customer experience, Mohammed leads a dedicated team that is committed to fostering collaboration and innovation within the organization. His expertise in team building and leadership has been instrumental in creating a robust department ethos that prioritizes not only operational efficiency but also a culture of continuous improvement.
Under Mohammed's guidance, the Business Contact Center has successfully managed end-to-end after-sales activities for both B2B and B2G segments, ensuring that clients receive unparalleled support throughout their journey. He is the driving force behind the Sharaka program, where he oversees the entire business customer journey, from initial contact to post-sale follow-up. This comprehensive approach not only strengthens customer relationships but also enhances brand loyalty and reputation in a competitive telecom landscape.
In addition to his operational responsibilities, Mohammed is adept in media relations, communications planning, and digital marketing, leveraging these skills to elevate Ooredoo's brand presence. His negotiation and employee engagement strategies have resulted in a motivated workforce that is aligned with the company's vision. By integrating advanced call center administration techniques and effective messaging, Mohammed ensures that the Business Contact Center remains at the forefront of customer service excellence, ultimately contributing to Ooredoo Oman’s mission of delivering superior telecommunications solutions.
