Mitch Spence serves as the Automated Dispatch & Optimization (ADO) Product Manager at UPS, where he plays a pivotal role in revolutionizing the logistics industry through the deployment of cutting-edge algorithm-based automated planning technology. His expertise lies in harmonizing the intricate balance between innovative product...
Mitch Spence serves as the Automated Dispatch & Optimization (ADO) Product Manager at UPS, where he plays a pivotal role in revolutionizing the logistics industry through the deployment of cutting-edge algorithm-based automated planning technology. His expertise lies in harmonizing the intricate balance between innovative product design and efficient manufacturing processes. By leveraging Lean and Six Sigma methodologies during the ideation phase, Mitch ensures that products not only meet their intended purpose but are also cost-effective to produce in the long run.
In his current role, Mitch is deeply involved in various key projects that focus on enhancing user experience and operational efficiency across thousands of UPS locations worldwide. He conducts rigorous user acceptance testing (UAT) to validate the functionality and usability of new software solutions, ensuring that they align with the needs of end-users. His proficiency in UX/UI ideation and design allows him to create intuitive interfaces that facilitate seamless interactions between users and technology.
Mitch's skill set is diverse, encompassing project management principles outlined in the Project Management Body of Knowledge (PMBOK), as well as hands-on capabilities in product design and prototyping using tools like SketchUp and Adobe Creative Suite. His background in metalworking and CNC manufacturing further enriches his understanding of the production processes, enabling him to collaborate effectively with designers and engineers. As he continues to drive innovation at UPS, Mitch remains committed to fostering a culture of continuous improvement, ensuring that the ADO project not only meets but exceeds the expectations of stakeholders and customers alike.
