Mitch Allen currently serves as the Director of Customer Support and Product Management at Active8 Software, where he plays a pivotal role in enhancing the customer experience for the company's SaaS Point-of-Sale software tailored for Family Entertainment Centers and Trampoline Parks. With a keen analytical...
Mitch Allen currently serves as the Director of Customer Support and Product Management at Active8 Software, where he plays a pivotal role in enhancing the customer experience for the company's SaaS Point-of-Sale software tailored for Family Entertainment Centers and Trampoline Parks. With a keen analytical mindset, Mitch has successfully managed a team of Customer Support Representatives, ensuring that over 95% of clients are onboarded seamlessly throughout the project lifecycle. His expertise in customer service management and team leadership has not only improved client satisfaction but has also fostered a culture of continuous improvement within his department.
In his dual role, Mitch acts as a vital liaison between the development team and clients, translating customer requirements into actionable product features. His proficiency in requirement building and front-end software testing ensures that the software not only meets but exceeds user expectations. By implementing robust processes and leveraging customer relationship management (CRM) tools, Mitch has significantly cut down operational costs while enhancing service delivery.
Mitch's commitment to business process improvement is evident in his strategic initiatives aimed at streamlining workflows and optimizing inventory management. His ability to inspire and lead his team has been instrumental in driving performance and achieving organizational goals. As he continues to navigate the evolving landscape of software solutions for the entertainment industry, Mitch remains dedicated to being an invaluable asset to Active8 Software, consistently pushing the boundaries of what exceptional customer support and product management can achieve.
