Misty Sauls serves as the Housekeeping Learning and Development Partner at Beau Rivage Resort & Casino, where she plays a pivotal role in enhancing the operational excellence of the housekeeping department. With a strong commitment to fostering a culture of continuous learning, Misty has successfully...
Misty Sauls serves as the Housekeeping Learning and Development Partner at Beau Rivage Resort & Casino, where she plays a pivotal role in enhancing the operational excellence of the housekeeping department. With a strong commitment to fostering a culture of continuous learning, Misty has successfully developed and implemented comprehensive training programs that not only elevate the skills of new hires but also ensure ongoing professional development for existing staff. Her expertise in curriculum development is evident in her meticulous approach to creating engaging new hire orientations and tailored training sessions that align with the resort's high standards of hospitality management.
One of Misty's key projects involves collaborating closely with the Operations Learning & Development Partner to establish a robust Onboarding Plan. This initiative is designed to streamline the new hire experience, ensuring that every team member feels welcomed, informed, and equipped to deliver exceptional guest service from day one. By focusing on quality assurance and leveraging her exceptional eye for detail, Misty has significantly improved the onboarding process, resulting in higher employee satisfaction and retention rates.
In addition to her training initiatives, Misty has taken the lead in developing and coaching a dedicated Mentor team within the housekeeping department. This mentorship program not only empowers experienced staff to share their knowledge and skills but also fosters a supportive environment that encourages professional growth and collaboration. Misty's ability to build symbiotic partnerships within the organization has proven invaluable in enhancing customer satisfaction and operational efficiency, solidifying her reputation as a key player in the hospitality industry. With her extensive background in hotel management and a passion for excellence, Misty continues to drive positive change at Beau Rivage Resort & Casino.
