Mina Ebela Hassan is a dynamic and experienced professional who excels in transforming customer service landscapes through innovative strategies and tailored training solutions. As a Freelance Customer Service Specialist, she leverages over a decade of expertise in crafting authentic narratives that resonate across diverse industries....
Mina Ebela Hassan is a dynamic and experienced professional who excels in transforming customer service landscapes through innovative strategies and tailored training solutions. As a Freelance Customer Service Specialist, she leverages over a decade of expertise in crafting authentic narratives that resonate across diverse industries. Her current role involves building customized customer experience strategies that not only enhance client satisfaction but also drive organizational change. Mina's unique ability to connect with individuals allows her to effectively train staff at all levels, ensuring they deliver premium customer service that exceeds expectations.
One of Mina's key projects includes the development of comprehensive training manuals and policies for various businesses within the hospitality sector. Her hands-on approach has led to the successful training of staff, empowering them to engage with customers in meaningful ways. Additionally, Mina has played a pivotal role in setting up contact centers, where she meticulously designs scripting and training programs, alongside implementing robust CRM systems to streamline operations.
Mina's skill set encompasses a wide range of competencies, including sales and marketing, content strategy, and project management. Her proficiency in corporate communications and public relations further enhances her ability to create compelling customer experiences. With a keen eye for detail and a passion for storytelling, Mina Ebela Hassan continues to make significant contributions to the customer service field, helping organizations navigate change and foster lasting relationships with their clients.
