Milos Husarcik is a seasoned professional with over 20 years of extensive experience in the IT and services sectors, currently serving as Senior Manager of EMEA Services Operations at Lenovo. In this pivotal role, Milos is responsible for overseeing a dedicated team that supports all...
Milos Husarcik is a seasoned professional with over 20 years of extensive experience in the IT and services sectors, currently serving as Senior Manager of EMEA Services Operations at Lenovo. In this pivotal role, Milos is responsible for overseeing a dedicated team that supports all authorized warranty service partners and providers, as well as central depots and stock-holding partners across the EMEA region. His expertise in project management and business process optimization enables him to implement strategic initiatives tailored to meet evolving business needs and requirements.
Milos’s leadership is instrumental in running the monthly Business Management System (BMS) reviews, where he meticulously analyzes key performance indicators (KPIs) related to cost elements. His ability to conduct deep dives into financial reporting ensures that any variances from the budget are thoroughly explained, fostering a culture of accountability and continuous improvement within the team. His proficiency in cross-functional team leadership and partner management allows him to effectively collaborate with various stakeholders, driving alignment and enhancing service delivery across the board.
In addition to his managerial acumen, Milos possesses a robust skill set that includes analysis, outsourcing, and call center operations, making him a versatile asset to Lenovo. His commitment to coaching and training within tech support has not only elevated team performance but has also contributed to the overall enhancement of customer satisfaction. As Milos continues to lead key projects and initiatives, his strategic vision and operational expertise position him as a key player in Lenovo's mission to deliver exceptional service across the EMEA region.
