Mildred Vargas is a seasoned Configuration Analyst at Elderplan Inc, where she leverages her extensive background in application support and business operations to enhance the efficiency of healthcare delivery systems. With a Master of Fine Arts in Creative Writing, Mildred possesses a unique ability to...
Mildred Vargas is a seasoned Configuration Analyst at Elderplan Inc, where she leverages her extensive background in application support and business operations to enhance the efficiency of healthcare delivery systems. With a Master of Fine Arts in Creative Writing, Mildred possesses a unique ability to communicate complex technical concepts in an accessible manner, bridging the gap between IT and operational teams. Her role is pivotal in overseeing production support issues across six internal departments, ensuring that business application systems function seamlessly post-implementation.
One of her key projects involves the facilitation of a care plan automation process, where she collaborates with cross-functional teams to design and implement software solutions that streamline workflows and improve patient care. Mildred's commitment to excellence is evident in her impressive track record of resolving internal tickets within a two-hour timeframe, achieving a remarkable 98% success rate. This efficiency not only enhances user satisfaction but also contributes to the overall productivity of the organization.
Mildred's proactive approach is further exemplified by her leadership in meetings with the Assistant Vice President and third-party vendors to reengineer Business Rule Requirements. Her ability to foster communication and connection among stakeholders is instrumental in driving projects forward and ensuring alignment with organizational goals. With a strong foundation in customer service and a deep understanding of the health insurance landscape, Mildred is dedicated to continuous growth and innovation in an environment that values collaboration and strategic problem-solving. Her expertise in managed care, Salesforce CRM, and marketing further positions her as a valuable asset to Elderplan and the broader healthcare community.
