Mike Sorensen serves as the General Manager at Coast Counties Peterbilt PacLease, where he exemplifies a “People 1st” servant leadership philosophy. With a keen focus on maximizing growth through continuous improvement, Mike plays a pivotal role in overseeing the dealership network operations across seven locations....
Mike Sorensen serves as the General Manager at Coast Counties Peterbilt PacLease, where he exemplifies a “People 1st” servant leadership philosophy. With a keen focus on maximizing growth through continuous improvement, Mike plays a pivotal role in overseeing the dealership network operations across seven locations. His strategic management skills are instrumental in planning, implementing, and evaluating initiatives that align with the company's vision while addressing the needs of both customers and stakeholders.
In his capacity as a blended liaison, Mike effectively bridges the gap between various departments, including Truck Sales, Parts, Service, and Human Resources. This cross-functional collaboration fosters a cohesive environment that enhances operational efficiency and drives client retention. His bilingual proficiency in Spanish further strengthens relationships with a diverse customer base, ensuring that communication barriers do not hinder service excellence.
Key projects under Mike's leadership include the development of innovative service programs designed to enhance customer satisfaction and loyalty, as well as the implementation of financial management strategies that optimize profitability. His expertise in financial planning and metrics allows him to evaluate performance critically, ensuring that all initiatives contribute positively to the bottom line. By fostering a culture of teamwork and employee relations, Mike not only supports the growth of the dealership but also empowers his team to achieve their full potential, ultimately driving the success of Coast Counties Peterbilt PacLease in a competitive market.
