Mike Slott currently serves as the Senior Manager of Global Support Operations at DoorDash, where he leads the Teammate Success team within the Customer Experience (CX) division. In this pivotal role, Mike is responsible for overseeing the Training, Quality Assurance, and Learning & Development functions...
Mike Slott currently serves as the Senior Manager of Global Support Operations at DoorDash, where he leads the Teammate Success team within the Customer Experience (CX) division. In this pivotal role, Mike is responsible for overseeing the Training, Quality Assurance, and Learning & Development functions that empower a global network of customer support teammates. His mission is clear: to ensure that every teammate is equipped with the necessary resources and training to provide exceptional and empathetic support to DoorDash's diverse customer base. Under his leadership, the Teammate Success team has implemented innovative training programs and quality assurance measures that have significantly enhanced service delivery and customer satisfaction.
With a robust background in operations management honed through previous roles at Uber and Amazon, Mike brings a wealth of experience in optimizing support processes and driving team performance. His academic foundation from the Kelley School of Business at Indiana University, where he majored in Business Economics & Public Policy, complements his practical expertise, allowing him to approach challenges with a strategic mindset. Mike's proficiency in tools like Microsoft Excel and PowerPoint, combined with his leadership skills, enables him to analyze data effectively and present actionable insights to stakeholders.
As he continues to identify opportunities for improvement within the customer support landscape, Mike is committed to fostering a culture of continuous learning and development. His dedication to teammate success not only enhances operational efficiency but also contributes to DoorDash's overarching goal of delivering a seamless and satisfying customer experience.
