As the Senior Vice President of Operations at Hilliary Communications, Mike Rowell plays a pivotal role in steering the company through the rapidly evolving landscape of the telecommunications industry. With a rich background rooted in both business management and the operational intricacies of telecommunications, Mike...
As the Senior Vice President of Operations at Hilliary Communications, Mike Rowell plays a pivotal role in steering the company through the rapidly evolving landscape of the telecommunications industry. With a rich background rooted in both business management and the operational intricacies of telecommunications, Mike leverages his extensive expertise to enhance operational efficiency and drive strategic initiatives across Hilliary's diverse portfolio. His leadership is characterized by a strong focus on performance motivation and integrity management, ensuring that the company not only meets but exceeds customer expectations.
Currently, Mike is spearheading several key projects aimed at expanding Hilliary's competitive edge in the market. One of his primary initiatives involves the integration of advanced technologies to streamline internal communications and improve service delivery across the company's five regulated and three competitive telephone companies. This project is designed to enhance customer connections, which currently exceed 19,000, and to optimize the operational framework that supports Hilliary’s expansive service area of 3,000 square miles across Oklahoma and Texas.
Mike's unique perspective, shaped by his upbringing in a family-owned cable television business, informs his customer service philosophy, which prioritizes personalized service and community engagement. His strategic formulation skills are instrumental in navigating the challenges of a competitive landscape, ensuring that Hilliary Communications remains a trusted provider in the telecommunications sector. Through his vision and leadership, Mike is not only fostering a culture of excellence within the organization but also positioning Hilliary Communications for sustainable growth and innovation in the years to come.
