As the Operations Manager at Cummins Inc., Mike Lipinski plays a pivotal role in driving operational excellence within the service and parts departments. With a strong foundation in sales management and operations management, he has successfully implemented strategic initiatives that enhance efficiency and customer satisfaction....
As the Operations Manager at Cummins Inc., Mike Lipinski plays a pivotal role in driving operational excellence within the service and parts departments. With a strong foundation in sales management and operations management, he has successfully implemented strategic initiatives that enhance efficiency and customer satisfaction. Mike’s expertise lies in developing comprehensive business plans that not only streamline processes but also align with the company's overarching goals. His focus on maintaining profitable business operations is complemented by his commitment to fostering a high level of employee morale, ensuring that his team is motivated and engaged.
One of Mike's key projects involved the overhaul of the service and parts support systems, which significantly improved response times and accuracy in repairs and parts delivery for both customers and dealers. By collaborating closely with Sales Managers, he has established robust dealer relationships, ensuring that their needs are met while driving sales growth. Under his leadership, the department has consistently met or exceeded established monthly sales targets, showcasing his ability to blend operational efficiency with strategic sales initiatives.
Mike's organizational skills and goal-oriented mindset have been instrumental in navigating the complexities of the automotive and manufacturing industries. His proactive approach to problem-solving and commitment to continuous improvement have positioned him as a valuable asset to Cummins Inc. As he continues to lead his team toward achieving ambitious objectives, Mike remains dedicated to enhancing the overall customer experience and driving sustainable growth within the organization.
