As the Sr. Director of Business Operations at Centene Corporation, Mike Hoff leverages over 20 years of experience in operations, client services, and sales to drive transformative initiatives within one of the largest Government Sponsored Managed Care Organizations in the United States. With a membership...
As the Sr. Director of Business Operations at Centene Corporation, Mike Hoff leverages over 20 years of experience in operations, client services, and sales to drive transformative initiatives within one of the largest Government Sponsored Managed Care Organizations in the United States. With a membership base exceeding 26 million and revenues surpassing $125 billion, Centene operates in a highly regulated and competitive environment, where consistent results and operational excellence are paramount.
In his current role, Mike is instrumental in designing and implementing robust business processes that enhance efficiency and improve service delivery across various departments. His expertise in training and developing next-generation leaders is critical to fostering a culture of continuous improvement and operational excellence. By focusing on quality assurance and relationship management, he ensures that Centene not only meets but exceeds the expectations of its members and stakeholders.
Key projects under Mike’s leadership include the optimization of customer service operations, which has led to significant improvements in member satisfaction scores and retention rates. He is also actively involved in new business development initiatives, identifying opportunities for growth and strategic partnerships that align with Centene’s mission to provide accessible, high-quality healthcare. Mike’s commitment to operational excellence and his ability to navigate complex challenges make him a valuable asset to Centene Corporation and a respected leader in the healthcare industry.
