Mike Henkel serves as the Business Execution Director for Quality Assurance at Wells Fargo, where he leverages over 30 years of extensive experience in the financial services sector to drive operational excellence. In his current role, Mike is instrumental in leading the Quality Assurance initiatives...
Mike Henkel serves as the Business Execution Director for Quality Assurance at Wells Fargo, where he leverages over 30 years of extensive experience in the financial services sector to drive operational excellence. In his current role, Mike is instrumental in leading the Quality Assurance initiatives within Commercial Banking and Corporate Investment Banking. His primary focus is on enhancing operational effectiveness, ensuring the integrity of controls, and fostering consistency across various business lines and functions.
Mike’s leadership style is characterized by his dynamic ability to collaborate with executives, mid-level managers, and individual contributors, creating an environment that encourages high-quality results and motivates teams to excel. He is adept at identifying process improvement opportunities and implementing innovative design solutions that streamline operations and enhance service delivery. His expertise in Six Sigma methodologies further bolsters his capability to lead quality assurance projects that not only meet but exceed industry standards.
Among his key projects, Mike has successfully spearheaded initiatives aimed at strengthening fraud prevention measures and optimizing credit operations, ensuring that Wells Fargo maintains its reputation for reliability and trustworthiness in the financial sector. His strategic management skills, combined with a keen understanding of budgets and training, enable him to develop comprehensive strategies that align with the organization’s goals. As a thought leader in quality assurance, Mike continues to influence best practices within the industry, positioning Wells Fargo as a benchmark for operational integrity and excellence.
