Mike Gors serves as the General Sales Manager at Honda of Joliet, where he plays a pivotal role in driving the dealership's success through a customer-centric approach. With a deep understanding of the automotive industry, Mike emphasizes the importance of customer satisfaction as a cornerstone...
Mike Gors serves as the General Sales Manager at Honda of Joliet, where he plays a pivotal role in driving the dealership's success through a customer-centric approach. With a deep understanding of the automotive industry, Mike emphasizes the importance of customer satisfaction as a cornerstone of long-term profitability. His philosophy revolves around not just selling vehicles, but creating lifelong relationships with customers by ensuring their happiness and loyalty. This commitment to customer service is reflected in his strategic initiatives aimed at enhancing the dealership's Customer Satisfaction Index (CSI) scores, which are critical for maintaining a competitive edge in the market.
In his current role, Mike is instrumental in consulting with the dealership on maximizing profits through meticulous expense analysis and the implementation of best practices in sales and inventory management. He leads key projects focused on optimizing the dealership's operations, including effective strategies for acquiring used cars to meet inventory needs. By leveraging his expertise in finance and product development, Mike ensures that the dealership not only meets but exceeds its financial goals while maintaining a robust selection of vehicles that appeal to a diverse customer base.
Mike's skills in budgeting, sales, and customer service enable him to create a harmonious balance between profitability and customer satisfaction. His proactive approach to dealer relations and inventory management has positioned Honda of Joliet as a leader in the local automotive market. As he continues to innovate and refine dealership processes, Mike remains dedicated to fostering a culture of excellence that prioritizes both customer happiness and sustainable growth.
