Mike Esposito currently serves as a Senior Manager at Asurion, where he leads a dedicated field team responsible for the installation, upgrades, and repairs of high-speed internet services across the nation. With a rich background that began in the security alarm industry, Mike's journey has...
Mike Esposito currently serves as a Senior Manager at Asurion, where he leads a dedicated field team responsible for the installation, upgrades, and repairs of high-speed internet services across the nation. With a rich background that began in the security alarm industry, Mike's journey has been marked by a hands-on approach to learning and a commitment to excellence. His early experiences as a trainee in the apartment alarm sector allowed him to develop a deep understanding of mechanical functions, even as he navigated the challenges of not being mechanically inclined. This unique perspective has equipped him with the ability to train and mentor his team effectively, fostering a culture of continuous improvement and customer satisfaction.
At Asurion, Mike has spearheaded several key projects aimed at enhancing operational efficiency and service delivery. His expertise in hardware installation and automation has been instrumental in streamlining processes, reducing installation times, and improving overall service quality. Additionally, Mike's strong management skills have enabled him to build cohesive teams that excel in high-pressure environments, ensuring that customer needs are met promptly and effectively. His focus on team building and training has not only elevated the skill set of his technicians but has also contributed to a significant increase in customer satisfaction ratings.
As the landscape of high-speed internet services continues to evolve, Mike remains at the forefront of industry trends, leveraging his knowledge of software and retail dynamics to drive innovation within his team. His commitment to excellence and passion for technology positions him as a key player in Asurion's mission to deliver exceptional service and support to customers nationwide.
