Mike Desmarais is a visionary leader and the driving force behind SQM Group Inc., where he serves as Founder and Chief Executive Officer. Under his stewardship, SQM has evolved into a cutting-edge AI and SaaS platform firm, specializing in innovative quality assurance (QA) software solutions...
Mike Desmarais is a visionary leader and the driving force behind SQM Group Inc., where he serves as Founder and Chief Executive Officer. Under his stewardship, SQM has evolved into a cutting-edge AI and SaaS platform firm, specializing in innovative quality assurance (QA) software solutions tailored for the call center industry. With a keen focus on enhancing customer experience, Mike has spearheaded key projects that leverage artificial intelligence to streamline operations, reduce costs, and significantly improve service delivery metrics for clients. His strategic initiatives have positioned SQM as a leader in the North American market, providing organizations with the tools they need to accurately measure and enhance customer satisfaction.
Since its inception in 1996, SQM Group has been dedicated to helping businesses benchmark their performance and achieve excellence in customer service. Mike’s expertise in strategic planning and change management has been instrumental in driving the company’s transformation, enabling it to meet the evolving demands of the contact center landscape. His MBA from Athabasca University, earned in April 2020, further solidified his foundation in management and entrepreneurship, allowing him to implement innovative strategies that resonate with industry trends.
Mike’s commitment to fostering a culture of continuous improvement and excellence is evident in SQM’s approach to quality assurance. By integrating advanced analytics and customer feedback mechanisms, he has empowered organizations to not only meet but exceed customer expectations. As a thought leader in customer experience and performance management, Mike Desmarais continues to shape the future of the call center industry, ensuring that SQM Group remains at the forefront of delivering unparalleled value to its clients.
