Miguel Tavira is a seasoned Business Development Manager at Cisco, specializing in AutoQuotes, where he leverages over 23 years of professional experience, including 14 years dedicated to customer service and technical support. His role is pivotal in developing and maintaining strategic relationships across Cisco's Customer...
Miguel Tavira is a seasoned Business Development Manager at Cisco, specializing in AutoQuotes, where he leverages over 23 years of professional experience, including 14 years dedicated to customer service and technical support. His role is pivotal in developing and maintaining strategic relationships across Cisco's Customer Experience (CX) and Partner & Sales organizations, focusing on the creation and enhancement of quote automation solutions. Miguel's expertise in ITIL v3 principles allows him to streamline processes and drive efficiency, ensuring that partners can seamlessly integrate AutoQuote workflows and API functionalities into their operations.
A key aspect of Miguel's work involves fostering visibility and awareness of AutoQuotes within the industry. He excels in relationship building, utilizing his high emotional intelligence and exceptional communication skills in both English and Portuguese to connect with stakeholders at all levels. His ability to understand partner processes enables him to tailor solutions that not only meet but exceed client expectations, ultimately enhancing the customer experience.
Miguel's technical acumen serves as a vital link between various teams, as he coordinates efforts to align product offerings with market needs. His commitment to teamwork and leadership is evident in his collaborative approach, where he empowers his team to troubleshoot challenges and innovate solutions. With a strong foundation in management and a passion for customer service, Miguel Tavira continues to drive impactful initiatives at Cisco, positioning AutoQuotes as a leader in the quote automation space.
