As an Enterprise Customer Success Senior Partner at SAP, Miguel De Sousa Miranda plays a pivotal role in ensuring that clients not only adopt but also derive maximum value from their SAP solutions. With over three years of dedicated experience in this capacity, Miguel has...
As an Enterprise Customer Success Senior Partner at SAP, Miguel De Sousa Miranda plays a pivotal role in ensuring that clients not only adopt but also derive maximum value from their SAP solutions. With over three years of dedicated experience in this capacity, Miguel has honed his expertise in customer engagement, focusing on driving mutual success throughout the customer lifecycle. His proactive approach involves working closely with a select group of customers, guiding them from initial deployment through to adoption and eventual expansion of their SAP solutions.
Miguel's mission is to empower customers to achieve their desired outcomes by optimizing the consumption of their entitled solutions. He leverages his strong background in Return on Investment (ROI) analysis and new business development to identify opportunities for growth and improvement. By managing complex projects and ensuring service levels are met, Miguel fosters a collaborative environment that enhances customer satisfaction and loyalty.
In addition to his technical acumen, Miguel's experience in professional sports and team management informs his ability to build strong relationships and facilitate teamwork among diverse stakeholders. His proficiency in Microsoft Office and other analytical tools enables him to present data-driven insights that resonate with clients, helping them visualize the impact of their SAP investments. Through his commitment to customer success, Miguel De Sousa Miranda is not just a partner; he is a strategic ally dedicated to driving innovation and excellence in the enterprise landscape.
