Miguel Arce Cruz is a seasoned professional currently serving as the Head of Sales Success at Klarna, where he leverages over 13 years of international experience in business development across diverse sectors, including infrastructure, the banknote industry, and now the dynamic realms of e-commerce and...
Miguel Arce Cruz is a seasoned professional currently serving as the Head of Sales Success at Klarna, where he leverages over 13 years of international experience in business development across diverse sectors, including infrastructure, the banknote industry, and now the dynamic realms of e-commerce and fintech. In his role, Miguel is pivotal in driving Klarna's growth by enhancing the sales processes and ensuring that his team is equipped with the tools and knowledge necessary to succeed in a competitive market.
Under his leadership, Miguel's team excels in Bid Management, crafting comprehensive tender drafts for merchants and expertly navigating the complexities of Requests for Information (RFI), Requests for Quotation (RFQ), and Requests for Proposal (RFP). His commitment to maintaining a robust Bid Library ensures that Klarna remains agile and responsive to merchant needs. Miguel also focuses on developing compelling B2B sales materials, including merchant pitches and product presentations, which play a crucial role in attracting and retaining merchants in Klarna’s ecosystem.
Miguel's approach to leadership is rooted in empowerment and collaboration. He believes that fostering an environment of trust, knowledge sharing, and autonomy is essential for team growth and success. His expertise in business process improvement, project management, and contract negotiation, combined with his strong communication and social skills, positions him as a key player in Klarna's mission to redefine the shopping experience. As he continues to navigate the evolving landscape of fintech, Miguel remains dedicated to driving innovation and delivering exceptional value to merchants and customers alike.