As the Vice President of Caterer Operations at ezCater, Michelle Smart plays a pivotal role in shaping the customer experience within the business catering landscape. With her extensive background in customer experience and technical systems, she leads initiatives that enhance operational efficiency and drive customer...
As the Vice President of Caterer Operations at ezCater, Michelle Smart plays a pivotal role in shaping the customer experience within the business catering landscape. With her extensive background in customer experience and technical systems, she leads initiatives that enhance operational efficiency and drive customer satisfaction. Michelle’s expertise in financial metrics and key performance indicators allows her to develop data-driven strategies that optimize the performance of catering partners, ensuring they meet the high standards expected by clients across the nation.
In her current role, Michelle is spearheading several key projects aimed at streamlining the online ordering process and improving inventory management for caterers. By leveraging her strong communication skills and process improvement acumen, she collaborates closely with cross-functional teams to identify pain points and implement innovative solutions that enhance the overall catering experience. Her commitment to customer service and business strategy not only fosters long-term relationships with partners but also drives customer retention and new business development.
Michelle’s leadership is characterized by a relentless pursuit of excellence, as she works to create a seamless connection between businesses and reliable catering options. Her ability to navigate the complexities of a diverse marketplace, combined with her passion for empowering partners, positions her as a key influencer in the industry. As she continues to build on her reputation for delivering results, Michelle remains dedicated to ensuring that ezCater remains the go-to marketplace for business catering, transforming how companies approach their catering needs.
