Michelle Shokoor is an innovative and strategic Community Manager at Springboard, where she leverages over seven years of experience in mission-driven start-ups and human-centered design to cultivate a vibrant mentor community. In her current role, Michelle is at the forefront of building and nurturing relationships...
Michelle Shokoor is an innovative and strategic Community Manager at Springboard, where she leverages over seven years of experience in mission-driven start-ups and human-centered design to cultivate a vibrant mentor community. In her current role, Michelle is at the forefront of building and nurturing relationships within the mentor network through a variety of social and engagement experiments. Her expertise in community development allows her to create an inclusive environment that fosters collaboration and knowledge sharing, essential for the growth of both mentors and mentees.
One of Michelle's key projects involves implementing data-driven strategies to analyze community engagement trends, which she uses to refine mentorship processes and enhance the overall experience. By collaborating closely with UX researchers and data analysts, she generates actionable insights that inform her approach to community management. This analytical mindset, combined with her strong people management skills, enables her to resolve issues effectively and provide coaching that ensures high-quality mentorship.
In addition to her focus on community engagement, Michelle excels in event planning, orchestrating workshops and networking events that bring mentors and mentees together. Her leadership development initiatives are designed to empower mentors, equipping them with the tools they need to succeed. With a process-oriented approach and a commitment to customer service, Michelle is dedicated to maintaining a supportive community that thrives on mutual growth and learning. Her ability to build skillful teams and foster a sense of belonging makes her an invaluable asset to Springboard and the broader educational landscape.
