Michelle Andrews serves as the Senior Director of Business Transformation and Technology at Piramal Critical Care Inc., where she plays a pivotal role in driving strategic initiatives that enhance operational efficiency and client satisfaction. With a robust background in corporate strategy and business operations leadership,...
Michelle Andrews serves as the Senior Director of Business Transformation and Technology at Piramal Critical Care Inc., where she plays a pivotal role in driving strategic initiatives that enhance operational efficiency and client satisfaction. With a robust background in corporate strategy and business operations leadership, Michelle is adept at navigating complex transformational projects that align with the company’s growth objectives. Her current focus includes overseeing the implementation of large-scale IT projects such as CRM systems, Electronic Data Interchange (EDI), and Azure-based reporting solutions, all of which are designed to streamline processes and improve data integrity.
One of her key achievements has been the architecting of a comprehensive Salesforce.com CRM implementation strategy, which has revolutionized the way the organization interacts with its customers by providing a 360-degree view of client relationships. This initiative not only enhances sales enablement strategies but also fosters better decision-making across the organization. Michelle’s expertise in project management and change management is instrumental in leading cross-functional teams to ensure the successful execution of strategic initiatives, including the integration of SAP Asset Management and Docusign for contract management.
Her commitment to mitigating risks while maintaining a keen focus on both the details and the overarching business goals has positioned her as a change leader within Piramal Critical Care. Michelle’s proficiency in financial analysis, strategic planning, and the budget process further supports her ability to drive impactful transformations that ultimately contribute to the company’s mission of delivering high-quality critical care solutions.
