Michele Smith is a seasoned Customer Service Representative at SteriCare Solutions, bringing over 15 years of extensive experience in customer service, particularly within the food service and manufacturing sectors. Her role is pivotal in ensuring seamless order processing and customer satisfaction, as she expertly manages...
Michele Smith is a seasoned Customer Service Representative at SteriCare Solutions, bringing over 15 years of extensive experience in customer service, particularly within the food service and manufacturing sectors. Her role is pivotal in ensuring seamless order processing and customer satisfaction, as she expertly manages a variety of tasks that include order entry, inventory checks, and the resolution of customer issues. Michele's proficiency with software tools such as Microsoft Excel, Word, and INFOR, along with her adeptness in using systems like GenWeb and Navigation, allows her to efficiently handle complex order management processes, including back orders and documentation like Bills of Lading (BOL), Certificates of Analysis (COA), and Certificates of Compliance (COC).
In her current position, Michele plays a crucial role in optimizing shipping operations to ensure timely delivery of products, addressing damages and shortages proactively. Her strong communication skills enable her to effectively interact with customers who visit the facility and manage incoming calls, directing inquiries to the appropriate departments. Michele collaborates closely with planning teams in regular meetings to discuss inventory levels, forecast demand, and strategize on improving service delivery. Her commitment to customer satisfaction is evident in her ability to resolve issues swiftly and efficiently, making her an invaluable asset to the SteriCare Solutions team. With a keen focus on enhancing customer experiences and operational efficiency, Michele continues to leverage her expertise to drive success in a fast-paced industry.
