Michele Klinges serves as the Vice President of Client and Partner Solutions at Lane Health, where she leverages her systematic and practical thinking to drive impactful partnerships and enhance client satisfaction. With a deep understanding of the complexities inherent in consumer spending accounts, Michele is...
Michele Klinges serves as the Vice President of Client and Partner Solutions at Lane Health, where she leverages her systematic and practical thinking to drive impactful partnerships and enhance client satisfaction. With a deep understanding of the complexities inherent in consumer spending accounts, Michele is adept at navigating the intricate business needs and dependencies that define the healthcare landscape. Her role involves not only managing key projects but also ensuring that the solutions provided align seamlessly with client expectations and organizational goals.
At Lane Health, Michele is currently spearheading several initiatives aimed at optimizing customer relationship management (CRM) processes and improving overall service delivery. By employing her strong analytical skills and data analysis capabilities, she is able to identify trends and insights that inform strategic decision-making. This data-driven approach enables her to set clear expectations and maximize productivity across teams, ensuring that projects are executed within specified timelines and budget constraints.
Michele’s expertise in process improvement and project management is complemented by her commitment to fostering a culture of collaboration and training within her team. She understands that employee relations are crucial to achieving high levels of customer service, and she actively works to develop her team’s skills in order to enhance client interactions. Through her leadership, Michele not only drives operational excellence but also cultivates lasting partnerships that contribute to the overall success of Lane Health in the competitive healthcare market.
