Michele Herman is a seasoned professional with over 11 years of experience at Health Care Service Corporation (HCSC), where she has cultivated a deep expertise in the health insurance industry. Currently serving as the Senior Manager of Project Delivery in Claims IT, Michele plays a...
Michele Herman is a seasoned professional with over 11 years of experience at Health Care Service Corporation (HCSC), where she has cultivated a deep expertise in the health insurance industry. Currently serving as the Senior Manager of Project Delivery in Claims IT, Michele plays a pivotal role in overseeing the Claims Benefit Determination and Accumulations processes. Since October 2022, she has adeptly managed multiple high-stakes projects simultaneously, ensuring that each initiative is delivered with precision and meets the rigorous standards of timeliness and accuracy required for production implementation.
Michele's leadership extends to a talented team of ten Business Analysts, ranging from Associate Business Analysts to BA Specialists. Her commitment to coaching and developing her team is evident in her hands-on approach to management, fostering an environment where innovation thrives. Michele's proficiency in stakeholder engagement ensures that all project stakeholders are aligned and informed, which is crucial for the successful delivery of complex IT projects within the Claims domain.
Her extensive background in claims management, combined with her mastery of the Scaled Agile Framework, positions Michele as a key player in driving operational efficiencies and enhancing the overall customer experience at HCSC. Passionate about her work, Michele not only embraces the challenges of the health insurance landscape but also actively seeks opportunities to innovate and improve processes. Her dedication to the industry and her role at HCSC reflects her belief in the importance of providing quality healthcare solutions to the communities served by Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma, and Texas.
