Michele Adkinson currently serves as Operations Manager at Atos, where she leverages her extensive expertise in real estate, lending, and compliance to enhance operational efficiency and team performance. With a robust background in processing, closings, and foreclosure management, Michele is adept at navigating complex regulatory...
Michele Adkinson currently serves as Operations Manager at Atos, where she leverages her extensive expertise in real estate, lending, and compliance to enhance operational efficiency and team performance. With a robust background in processing, closings, and foreclosure management, Michele is adept at navigating complex regulatory environments, ensuring that her team adheres to the highest standards of service as mandated by the Oklahoma Employment Security Commission (OESC).
In her current role, Michele is instrumental in updating and maintaining over 300 Knowledge Base Articles within ServiceNow, providing agents with vital resources to effectively manage unemployment claims. This initiative not only streamlines operations but also empowers agents with the knowledge needed to deliver exceptional service to clients. Michele's commitment to enforcing OESC policies and procedures has fostered a culture of compliance and accountability among her team, ensuring that all operations align with industry standards.
Michele is also passionate about employee training and development, organizing comprehensive training sessions that not only enhance the skill sets of unemployment agents but also promote team cohesion and morale. Her project management skills are evident in her ability to coordinate training programs that are both effective and engaging, contributing to a positive workplace environment. With a keen understanding of client billing and operations management, Michele continues to drive improvements that enhance service delivery while maintaining compliance with legal and regulatory requirements. Her multifaceted expertise positions her as a key player in Atos's mission to provide outstanding operational support in the ever-evolving landscape of unemployment services.
