Michcail A Pusey is a seasoned Desktop Engineer at Cognizant, where he leverages over a decade of hands-on technical support experience to enhance user productivity and streamline IT operations. His role encompasses a broad spectrum of responsibilities, including providing critical hands-and-feet support for data center...
Michcail A Pusey is a seasoned Desktop Engineer at Cognizant, where he leverages over a decade of hands-on technical support experience to enhance user productivity and streamline IT operations. His role encompasses a broad spectrum of responsibilities, including providing critical hands-and-feet support for data center and network devices, ensuring seamless connectivity and functionality for enterprise applications. Michcail's proficiency in tools such as Office 365, Azure, and Intune allows him to effectively troubleshoot and resolve issues related to OneNote, OneDrive, and various video conferencing platforms like WebEx, MS Teams, and Zoom.
A key aspect of Michcail's expertise lies in his adeptness at managing Active Directory (AD) and Azure Active Directory (AAD) domain controllers, alongside implementing Group Policy and managing security groups. His technical acumen extends to resolving complex printer issues and ensuring that meeting room technologies operate flawlessly, thereby enhancing the overall user experience. Michcail's commitment to customer satisfaction is evident in his proactive approach to problem-solving, where he not only addresses immediate concerns but also identifies opportunities for process improvements.
In addition to his technical skills, Michcail is well-versed in utilizing tools such as Zendesk for ticketing and Mimecast for email security, which further underscores his comprehensive understanding of enterprise IT environments. His ability to adapt to new technologies and methodologies makes him an invaluable asset to Cognizant, where he continues to drive efficiency and innovation in desktop support services. With a passion for technology and a dedication to excellence, Michcail A Pusey is poised to make significant contributions to the evolving landscape of IT support.
