Michael Young is a dynamic Customer Service Consultant at Thomson Reuters Westlaw, where he plays a pivotal role in enhancing customer engagement and operational efficiency within the organization. With a strong foundation in operational excellence and team leadership, Michael leverages his expertise to provide expert...
Michael Young is a dynamic Customer Service Consultant at Thomson Reuters Westlaw, where he plays a pivotal role in enhancing customer engagement and operational efficiency within the organization. With a strong foundation in operational excellence and team leadership, Michael leverages his expertise to provide expert guidance to customer service representatives, ensuring they are equipped to address customer needs effectively and efficiently. His proactive approach to problem-solving is evident in his commitment to conducting thorough research and spearheading process improvements that streamline workflows and optimize service delivery.
In his current role, Michael has successfully trained and mentored numerous customer service representatives, fostering a culture of continuous learning and career advancement. His dedication to team development not only enhances individual performance but also contributes to the overall success of the customer service department. Recognized for his exceptional contributions, Michael has received multiple quarterly award nominations, underscoring his impact on customer retention and experience management.
Michael's skill set includes a deep understanding of call center administration, customer management, and business process improvement. His ability to collaborate effectively with cross-functional teams ensures that customer service operations align with organizational goals, driving customer satisfaction and loyalty. As a results-oriented professional, Michael is eager to continue leveraging his strong communication skills and collaborative mindset to further enhance the customer experience at Thomson Reuters Westlaw, ultimately contributing to the company's mission of delivering unparalleled legal research solutions.
